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Utility Services

The City of Oxford establishes accounts and collects for water, sewer and garbage services for City residents. A listing of other utility services available to residents of Oxford are located on the right side of this page.

New Accounts
New accounts must be set up in person at City Hall, 300 Williamsboro Street, Oxford, NC by completing the Water Sewer Service Application below in a fillable PDF file. An application requires a deposit for service and a $25.00 connection fee. The deposit will be based on service and whether the customer is located inside or outside the city limits. The deposit schedule may be viewed or printed below.

When submitting application, please bring driver’s license and social security card. Your social security number is required to establish service. If renting, a copy of your lease or rental agreement is also required. The City of Oxford will deny any application for services unless all amounts are paid in full from old accounts.

For additional information call us at 919-603-1120 or send an email to finance@oxfordnc.org.

Rates
Each year the City Council adopts a water and sewer rate. This rate is generally adopted with the annual budget ordinance effective July 1st of each year. However, this rate can be changed at any time during the year.

Paying your bill
You may pay your bill one of three ways:

  1. Mailing a check to: City of Oxford Water Department P.O. Box 506 Oxford, NC 27565 Include the bottom portion of your bill with payment. If the bottom portion of the bill is not available, include the name and address of the account
  2. Paying the bill in person at the City of Oxford Water Department office: 300 Williamsboro Street. Note: please bring in both portions of you bill. 
  3. A deposit box is available near the front door of City Hall.
  4. Having your bank account automatically drafted. Drafts will occur on the 10th of the month. To make arrangements for drafting, call (919) 603-1120.

  5. Effective November 1, 2019, If a return check payment is made on a utility account  to avoid cut off, services will be disconnected immediately an NSF charge of $25 and a non-payment fee of $50 will apply.

Late Payments
Payment is due by the 10th of the month. A past due charge of $10 or 1.5% whichever is greater will be assessed for payment after the 12th. If payment is not made by the end of the 21st day of the month, service will be discontinued; therefore an additional late fee of $50 for non-payment will be assessed.

Closing your Account
You must notify this office to close your account when you are moving. You will still be held liable for all water consumed at the service address until you notify this office and provide us with an address to send your final bill to.

Pool Filling
The City of Oxford offers a once-per-year sewer adjustment for filling pools.   Customers MUST call the water department prior to filling their pool in order to get a BEFORE meter reading AND call after filling to obtain a FINAL meter reading to determine the adjustment amount.   The hose should never become submerged during the filling to protect the quality of water in the water line. 

Dumpster Service
Commercial businesses requesting dumpster service should contact Debra Currin with the City's Water Department at 919-603-1163.
Dumpster Service Fees

Tips for detecting water leaks
Water leaks are costly and wasteful. A standard hose accidentally left on can waste as much as 28,000 gallons in a 24 hour period. A continuously running toilet can use as much as 4,000 gallons of water per day. A slow faucet drip can use as much as 5,000 gallons per month. The City does not check on private property for water leaks.

Here is a list of several things you can check if you suspect that you have a water leak.

  1. Always start checking for a leak with your toilets. Toilets are responsible for 95% of the water leaks in your home or business. If your toilet runs on after you flush it, you should get it repaired immediately. Every time your toilet runs it is like leaving on the faucet and letting the water run down the drain. Toilets can also have silent leaks. To determine if your toilet does leak, put food coloring in the tank at the back of the toilet. If the color shows up in the bowl without you flushing, it means that the water is leaking around the bottom flap in the tank.Both of these problems are cheap to repair if you fix them yourself and will save you money on your water bill.
  2. If your toilets are not the problem, you should check around your home for dripping faucets, pipes and leaks around your hot water tank.

For water, sewer, or street problems, please call the Water Department at 919-603-1120 - Monday-Friday, 8:30 am - 5:00 pm, excluding holidays. After hours, call 911.