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City of Oxford, NC

CodeRED FAQ

What is CodeRED and what is it used for?

CodeRED is an emergency notification systems that enables local public safety personnel to notify residents and businesses by telephone, text message and email of time-sensitive information, emergencies, or urgent notifications. The system can reach thousands of individuals in minutes to ensure information such as critical public safety information, emergency preparedness, water service interruptions, and more, are quickly shared.  You can also choose to receive non-emergency notices such as schedule changes for yard debris and leaf collection, scheduled water line repairs, changes to City office hours of operation, City sponsored events and other important City information. Only authorized City of Oxford personnel have access to use the CodeRED system.

When will CodeRED be used?

Any message regarding the safety of our residents and community will be broadcast using CodeRED. We will send out alerts via phone, text, and email in a variety of situations including boil water notices, water service interruptions, critical public safety information, City events and more. This is a community alert system to ensure you remain informed of important information. Please keep in mind that as you register to receive CodeRED alerts, you have the ability to select the types of messages you wish to receive and your preferred means of communication.

How will I know when CodeRED is calling?

A CodeRED message will have the caller ID # 866-419-5000 for emergencies and caller ID # 855-969-4636 for non-emergencies. We suggest that you program these numbers into your cell phone as a “new contact” and use “CodeRED” as the contact name. If you need to replay the message received, you can dial this number and listen to the message again in its entirety.

Why is CodeRED important to me?

CodeRED is an important tool to help keep you informed and prepared for City emergencies and important City information. You will receive messages to alert you of details, instructions, or precautions that you need in order to stay informed and make well-informed decisions. This system is precise enough to geo-target residents within an exact area of impact, so that only those people who are affected are notified.

Is there a cost to register for CodeRED?

No, registering for CodeRED phone calls, text messages, and email are free. Simply sign up on the City’s website and select your preferred means of communication.

How do I sign up?

  1. Click,  and
  2. Enter the required information (address, name, phone number(s), and email).

 (This is the quickest way to sign up because the information you supply is immediately registered in the system.)

 If you do not have Internet at home, you can call our office at 919-603-1100 ext. 0, during normal business hours 8:30 am – 5:00 pm, Monday-Friday.


Does CodeRED already have my telephone number?

No, residents should not assume that their information is in the system. While the City does have some contact information, your information could be outdated or incomplete.

Click here to sign up.

If I signed up for CodeRED with Granville County, do I also need to sign up with the City?

Yes, The City sends out notifications just specific to Oxford and is a separate program.  You still need to sign up with Granville County’s CodeRED to receive notices that may affect you from the County’s Emergency Management System.

Can I register more than one phone number or email for my address?

Yes, you can register more than one phone number and/or email address for your location when you register for CodeRED. Please note that it is highly recommended you register at least one phone number and one email address to ensure that you will receive CodeRED alerts in the event of a power outage or an incident that may occur late at night when you are generally asleep.

I have a cordless phone and it will not work when the power goes out. How will the system contact me?

Make sure to have at least one working corded telephone on hand for these situations. However, when signing up for CodeRED, you may indicate both a primary and alternative phone number. Cell phones and/or work phone numbers can be entered as alternatives. Both your primary and your alternative phone numbers will be contacted in the event of a CodeRED notification.

What do I do if I receive a CodeRED message?

If you receive a CodeRED phone call, listen carefully to the entire message. You can repeat the message by pressing any key. Do not call 911 for further information unless directed to do so, or you need immediate aide from the police or fire department. If you receive a CodeRED email or text message, please be sure to read the entire message carefully and follow all instructions.

What if I miss a CodeRED phone call?

The CodeRED system will leave a message on your answering machine or voicemail if you miss a CodeRED phone call. If you do not have an answering machine, the system will consider the call as “incomplete” and will attempt to call again after several minutes have passed. If your phone line is busy, CodeRED will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message sent.

Do I ever need to renew my registration?

Renewals are not necessary as long as your contact information has not changed. If you move, however, you must update your information to ensure you will continue receiving these valuable notifications.

What is the CodeRED Mobile Alert app?

CodeRED offers a mobile app for Android (Google Play) and iPhone (App Store) devices.

All residents and business owners are encouraged to download the free app to receive alerts based on the geo-location of your phone. As you travel throughout other CodeRED communities, you can receive important alerts from that particular community that include community, emergency, and severe weather information.  The App is not linked to the database generated through the website.  To ensure you receive all notifications, you should enter your information through the website as well.


 

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